Is it sometimes unclear to you what, why and how much you have to pay for your medicines at the pharmacy, or why you suddenly receive a different medicine than usual? You are not alone, and that causes problems in the pharmacy.
Angry customers
Pharmacy employees have to deal with angry customers every day. Arguments are often about the costs and reimbursement of medicines. There are also complaints from people who have to pay for the explanation or who have to collect their medicines from another pharmacy.
Less attention to the explanation
It is annoying for pharmacists, they have no influence on these matters. When people are angry or frustrated, they do not listen carefully to explanations about the side effects of medicines.
Use the hotline The dissatisfaction of customers can mainly be traced back to the complex regulations of health insurers, according to the branch organization of pharmacies. The organization asks that complaints be reported via the Medication Costs Hotline. For example, insight must be gained into the complaints and more transparent and comprehensible information must be made available to the public.
